Returns

Unwanted Items

We hope you love your new furniture, but if it’s not as desired, simply send us an email to say its on it's way back to us and return it within 10 working days of receipt (starting the day after you have received your delivery). If you would like help organising a return for a large item, please contact us via email: returns@greatbritishliving.co.uk

Return shipping costs for unwanted items are to be paid for by the customer.

If using our Bespoke service (Sofas, Made to Measure Curtains and Blinds) and the item is cancelled during production, a 50% restocking fee will apply. Unwanted returns cannot be accepted on Bespoke orders.

Damaged Items

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit.

Due to the styling and appearance of some item these will have imperfections. These can include distressing or variations in grain, knots and colour. This adds to the character of each item manufactured and is not classed as a faulty item.

When receiving any damaged items you must:

  1. Sign for your item as damaged. You must ensure all damage is recorded on both on the driver's and your documents and that the delivery driver has signed both. This will help to identify where any damage to the product occurs.
  2. Contact us via email returns@greatbritishliving.co.uk within 48 hours of receipt and we will organise collection of the damaged item and arrange a replacement. The return shipping of a faulty item will be paid for by Great British Living. The customer is responsible for the postage on non-faulty or unwanted items.
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